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Frequently Asked Questions

Find out more about the 28 Day Breakthru online program

Buy now for just $59
How do I join the 28 Day Breakthru?

It’s easy to register and pay for your 28 Day Breakthru. A one off payment can be made with a credit or debit card via our PayWay system. If you’re not already a member with us, you will receive the 28 Day Breakthru as part of our New Member Experience when you join. Ask in club about the current offer. If you don’t already have an online account with us, you will be asked to register one as part of the payment process. Click here to see how.

Is there a cost to join the 28 Day Breakthru?

A one off upfront payment is required to join our 28 Day Breakthru team.

Do I need to be a member of a Fernwood gym to join 28 Day Breakthru?

No, you do not need to be a current member of a Fernwood gym to do the 28 Day Breakthru, anyone is welcome!

I’m a member of a Fernwood gym; do I get a discount off the 28 Day Breakthru?

From time to time, for promotional purposes, Fernwood may choose to offer discounts. Stay in the know by liking our Fernwood Fitness Facebook page and subscribing to our monthly Fitspiration newsletter.

I’m a member of a Fernwood gym; how do I link the 28 Day Breakthru to my gym membership?

Upon registering and paying for your program you’ll be given the option to link your current Fernwood gym membership. You can link it straight away (in one quick easy step) or you can skip that step and do it later in the settings area. All you’ll need is your member ID, which you’ll find on the back of your membership card. If you’re not sure, please contact the Fernwood Helpdesk.

What do I do if I forget my password?

When signing in you will see a button in the lower right corner that says ‘Forgot Password?’ Click through to enter your email address, check your email and follow the prompts.

The auto-response with your new password may filter as spam so please ensure you check your junk mail!

If you know your password but you’d like to change it, navigate to the settings area (when logged in) and choose ‘Profile’. Click on ‘Change’ next to Password and follow the prompts to reset your password.

What can I expect from the 28 Day Breakthru program?

When you purchase a 28 Day Breakthru program, you can expect:

  • Weekly exercise and meal plans
  • Shopping lists, so you can get your groceries organised for the week ahead
  • Four videos each week, covering exercise, nutrition and wellbeing
  • Access to more than 300 recipes in our recipe index
  • Access to more than 300 exercises with accompanying instructional images and videos so you can learn how to perform your workouts safely and effectively
  • Exclusive health and wellbeing articles to inspire you to live a healthy and fulfilling life
  • Access to our exclusive 24/7 online community so you can connect with other program participants
  • Progress tracking so you can view your journey; your weight, mood, thoughts and progress photos
  • Option to boost your results at one of our 70 Fernwood Fitness clubs across Australia
Are my credit card details secure?

Our online transactions are processed by Westpac’s Payway, one of Australia’s leading payment providers, so you can purchase the 28 Day Breakthru with the security and knowledge that your credit card details will remain completely private.

When does the 28 Day Breakthru program start and finish?

You can start your 28 Day Breakthru whenever you want to, we’re ready for you now! To keep things simple we ask that you start on a Monday and you can pick any Monday you like within 30 days of your purchase date. The program runs for 28 days (4 weeks).

Will the nutrition and exercise plans suit me?

Absolutely! The 28 Day Breakthru is for any fitness level and is designed to help anyone break through bad habits and kick-start new healthy ones (men too!)

We will be asking you to exercise five days per week, with two rest days, and some days will be easier than others. This is a guide we set for best results. Allocate around 35-60 minutes for each of the five days for exercise.

The meal plans are based around the fundamentals of the Mediterranean diet, which is largely made up of fresh fruits and vegetables, wholegrains, legumes, nuts, extra virgin olive oil, fish, eggs and also some lean meats and dairy. There are standard and vegetarian meal plans available.

Your daily meal plan will consist of three main meals and two snacks per day, adding up to 1200 calories or 5000 kilojoules. In no time at all you’ll be feeling fantastic and you’ll learn this is a really healthy and sustainable way to live.

Please note that currently our meal plans do not cater for any other dietary requirements.

How do I get a copy of my tax invoice for my 28 Day Breakthru program?

Once your payment has been processed you’ll receive an email automatically confirming the details of your purchase - this is your tax invoice.

Can I get a refund for my 28 Day Breakthru program?

We do not offer refunds for a change of mind. If, however, there are extenuating circumstances or medical reasons that prevent you from undertaking the 28 Day Breakthru, we will consider a one-off cancellation. Please contact us in writing regarding this by submitting a request in the Fernwood Helpdesk. We assess each cancellation and refund on a case by case basis. If a cancellation is granted, you will no longer have access to the program.

How can I access the 28 Day Breakthru?

You can access your 28 Day Breakthru anywhere there is internet access on any device – so you can log in to your program when you’re on the go! To log in, click here.

The 28 Day Breakthru website is a fully responsive site that delivers all content to participants on any device. From desktop, to tablet, to smart phone of any size or any make, you’ll be able to easily navigate and experience your 28 Day Breakthru wherever you are. Simply save our URL to your home screen and you’re good to go!

Which internet browser will the program work on?

The website is optimised for the following browsers: Internet Explorer 10 or later, Firefox 10.0 or later, Safari 7.0 or later, and Chrome 12 or later. If your browser is an older or different version you are best to upgrade before purchasing your program to ensure your experience is a good one.

If you have any further questions about the program, please visit the Fernwood Helpdesk.

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